Common sense should tell you you need to contact the person in question.

Answered by bjantiques at Jun 11, 2011 07:38 PM

Common Sense should tell you I all ready sent them a message plus a message to support. No answer from either, I deleted your first smart alec answer bj, please don't answer unless you have a real solution.

Answered by catherinedwhite at Jun 11, 2011 09:51 PM

Report it to the custom support....Some times there is a systam error....

Answered by ilovezest at Jun 12, 2011 05:25 AM

You at no time in your question state you have already tried to contact anyone prior to posting your question. So no, common sense would not tell anyone that you have already tried to contact the person concerned OR support. If you sent the person a message and they ignored it then forget it and move on. The fact that a support ticket has been ignored is not acceptable and needs chasing up. Which I will do for you. That goes for anyone else as well that is having tickets ignored.

Answered by bjantiques at Jun 12, 2011 07:31 AM

You did what you could. They may be occasional users of the system and haven't logged back in for awhile. As long as you are not out of pocket, I would let it drop.

Answered by ngrimshawe at Jun 15, 2011 11:20 PM

Simple , send him a message and ask him why he didn't send it.

Answered by gobindsing at Jun 16, 2011 03:03 AM

Contacted Support Again - after I got paid for a talent, I did not complete. I don't want to be paid for something I did not do. This was their response: Hi You may cancel the order after the end of talent duration. Okay, HOW? I don't see any place for me to cancel, remember I did not order the talent.

Answered by catherinedwhite at Jun 16, 2011 07:41 PM

Hello Catherine. I would have assumed you already tried to reach out to this individual - that's only due to having common sense. :) I do feel your pain on some of the programming issues with APSense. I'm pro APSense, but sometimes I feel it's difficult to navigate and get responses to valid questions. I admire your ethics.

Answered by lamoker at Jun 16, 2011 10:45 PM

@ Catherine I have been somewhat ill but as promised this is my exchange with wincer.- Bj - can you tell me why catherin is being ignored and or sent information that is not correct? http://www.askapsense.com/ASKAPSense/Some-one-ordered-a-talent-but-never-sent-me-the-information-I-need-to-complete-|3090 There are a lot of things Suport desk should be resolving that are being ignored and it is not acceptable. --- Wincer - I will fix that bug let people can cancel order any time needn't to wait for the order completed

Answered by bjantiques at Jun 17, 2011 10:09 AM

I do not see how I, as the seller, can cancel the order. Maybe I am missing it so I need specific instructions.

Answered by catherinedwhite at Jun 17, 2011 05:12 PM

@ Catherine ok I will keep on him to find when he says the bug is fixed. and then test it myself before posting how here.

Answered by bjantiques at Jun 18, 2011 03:19 PM

Hi, I read the other answers and I do not see where I can add to it other than try one more time to contact the buyer with a last message of please contact me. If they do not then there is nothing else you can do except maybe keep their info in case they do try later on to re-contact you..

Answered by topehnibanye... at Jun 21, 2011 09:44 PM

@Catherine Asked Winser again today and his reply was quote " i will help her to cancel the order" please let me know when he has so I can move on from this one.

Answered by bjantiques at Jun 23, 2011 07:53 AM

Got an email this am. Please send us your order id. We will cancel it for you. Now, to me, this seems to be a flawed system where only the purchaser can cancel an order and the provider does not have this option.

Answered by catherinedwhite at Jun 23, 2011 10:51 AM

Did they pay you? If not, ignore them. If so, I would contact them.

Answered by 4wellness at Jul 3, 2011 10:03 PM